All questions related to your profile and managing it

• How can I change my password? 414
• I play in several clubs, can I have a single login? 251
• I have a single account across several clubs, how do I choose which club to display? 191
• A family member wants to become a member, can I add them? 141
• How do I book for a family member? 2
• I've lost my password. How can I recover it? 229
• How do I change my profile photo and information? 3
• I have several accounts: how do I merge them into a single login? 6
• How do I change the site language? 2
• How do I set my personal access code? 30
• My data: download, leave the club, delete my account 5
• How do I become a club member online? 5

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 139
• Why are some cells pink on the board? 365
• How can I make a booking 931
• How can I book with a guest? 240
• How can I edit a booking? 188
• How can I delete a booking? 289
• All courts are occupied. Can I join the waiting list? 73
• What payment methods are available to me for a booking? 92
• How to create an open booking 37
• How to join an open match 29
• Where can I find the court access code (door code)? 5
• How do I withdraw from an open match? 8
• How do I view my booking history? 8
• How do I see the weekly schedule? 6
• How do I find and book at another club? 7

How do I register for a camp or a school?

• Sign up for a tennis lesson 93

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 9
• How do I pay for a booking with my wallet? 6
• How do I split the payment with my partner? 7
• How do I use my restaurant vouchers? 3
• How do I view and pay my invoices? 10
• How do I download my certificates? 4
• How do I send money from my wallet to another member? 6

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 10
• How do I join my club's WhatsApp groups? 4
• How do I take part in the Défi-Plugin (challenge tournament)? 9

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 6
• How do I turn on dark mode? 7
• How do I install the Plugin.ch mobile app? 26
• How do I choose the notifications I receive on my phone? 4
• Where can I find the messages sent by my club? 10

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 18
• The administration home page 5

• Manage access 41
• Manage membership cards 26
• Manage clubhouse 22
• Manage restaurant credit 11
• Manage email sending 10
• Manage invoicing 22
• Manage member groups 10
• Manage registrations 33
• Manage special days 15
• Manage offers 14
• Manage online payments 10
• Manage billing regions 7
• Manage the club manager 5
• Manage challenge tournaments 14
• Manage RFID validation 13
• Manage general settings 6
• Setting up the accounts (general ledger) 7
• Configure EBICS: connect Plugin.ch to your bank 5
• Gate access log 3
• Manage multiple buildings 7

• Create a new court 22
• Manage court groups 26
• Manage booking periods 40
• Manage court usage 29
• List, edit, or delete a court 16
• Manage sports 2
• Close courts 11

• Create a new season 18
• Edit or delete a season 18
• Open the winter season by copying last season 3
• Link a sport to a season 3

• Manage recurrence authorizations 18
• Manage restrictions 30
• Manage subscription type 28
• Create booking prices: per session or per season 4
• Check rates with the rate grid 24
• Manage non-member and pay-as-you-go deductions 11
• Booking without a subscription: the guest subscription 6

• Create an item 21
• Assign an item to a member 7
• Edit or delete an item 8
• Delete an item assigned to a member 8
• Import linked items from Excel 4

• Display the member list 31
• Create a new member 34
• View a member's detailed information 15
• Display a member's operational data 10
• Manage member subscriptions 11
• Import member data 7
• Print member cards 13
• Print and export the member list 9
• Charge an item to a member or a group 15
• Link a member to a group 10
• Edit and delete a member 9
• Search for a member 9
• Managing duplicates: merging two profiles 5
• Managing units to be deducted: personalised hours and non-members 5
• Manage Swiss Tennis licenses 4
• Topping up a member's wallet 0
• Find and reactivate a removed member 6
• Issue a certificate for a member 3
• Managing families 20
• Handling erasure requests (GDPR) 9

• Add a new sponsor 15
• Invoice sponsors 32
• Re-invoice sponsors 9

• Assign and remove a role 10
• Roles and access: create and edit a role 16

• Running your tennis school: step by step 4
• Activating the Lessons module 28
• Creating lesson items 15
• Create, edit, and delete a lesson 12
• Manage lesson groups 11
• Manage lesson enrollments 19
• Prerequisite 31
• Invoice and reminder texts 10
• Teachers' schedule 21
• Grouped payments of registrations (basket) 24
• Change the rate of a registration 8
• Copy a lesson for the next season 22
• Changes during the season 1
• Cancel or make up a lesson 0
• What the coach does 1
• Prices, members and non-members 2
• Online payment and invoicing 4
• AVS number and Youth and Sport export 2
• Frequently asked questions about lessons 2
• Resolve scheduling conflicts 2
• Offer preferred time slots 2
• Place pupils automatically 2
• Send a coach their schedule 8
• Prepare the weekly schedule 4
• Copy last season's groups 3

• Complete management of equipment rental 17

• Find old invoice groups (archives) 35
• Invoice considerations and display 18
• Create invoices 44
• Send invoices by email 19
• Manage payment reminders 8
• Print invoices 29
• List and search invoices 11
• Edit and delete invoices 13
• Invoicing a membership fee or an item: what's the difference? 14
• Automatic reminders for e-mail invoices 9
• Keeping the accounts with the general ledger 6
• Manage family discounts 5
• Import accounts from Excel 11
• Carry an overpayment over to the next invoice 9
• Transit accounts for online payments 19
• How invoice dates are calculated 25
• Annuler une facture ou une ligne déjà comptabilisée 9

• List of bank payments 9
• Processing via bank files 8
• Process a manual payment 22

• Process installments 18

• Managing bookings in the schedule 63
• Configure and use open matches 21
• Manage the set times 8
• Create a promo code and use it 25
• Refund a fixed-hour session that was released and taken again 4
• Moving a booking and creating a recurrence in the schedule 2
• Creating and managing recurrences 0
• The weekly view and the all-sports view 7
• The cash journal and the history of a booking 4
• Manage cash register prices 26
• Offering items with a booking 5
• Deleted bookings and deletion records 4
• Replace a player on a fixed hour 9
• A fixed hour cannot be added: nothing is displayed 4

• Manage automatic emails 18
• Sending bulk emails 8
• Manage messages 21
• History of sent emails 9
• Writing an e-mail with the editor 2
• Birthday and inactive member e-mails 4

• Manage challenge tournaments 16

• Enable partner search 14

• The statistics dashboard 6
• Invoicing bookings from the statistics 10

• Access the program 41
• Booking by a member 30

• Creating and configuring a lesson 18
• Sign up for a tennis lesson 17
• Managing registrations (administrator) 22
• Managing groups and the schedule 19
• Tennis lesson invoicing 12
• Invoicing check and Youth and Sport export 8

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 4
• Adding and editing an employee 23
• Special cases: minor salary, young people, pensioners, LPP 10
• Running the monthly payroll 2
• Entering a compensated absence (army, maternity, illness, accident) 6
• The 13th salary and holidays for hourly employees 2
• Paying salaries and reconciling them with the bank 4
• Correcting an approved payslip 4
• Salary certificates and annual lists 6

You'll find all the questions about booking without an account

• How can I book if I don't have an account 845
• Where can I find available courts in my area? 114
• How can I edit/cancel my booking if I don't have an account? 141